Shipping

DELIVERY & SHIPMENT

DELIVERY COSTS
Delivery is FREE for orders above € 75,00. Returns are charged to client.

DELIVERY DESTINATIONS
Any country belonging to European Economic Community

COURIER    
Delivery within any country except Italy are handled by DHL     
Delivery In Italy are handled by SDA

DELIVERY TIMES
Delivery usually takes a maximum of 3-5 working days. It may take longer in exceptional circumstances.

ORDER TRACKING 
Once your parcel has been dispatched, you can check the status of your order using the tracking code that you will find in shipment email. The tracking function will be enabled approximately 2 working days after you receive a notification of dispatch.

There are two ways to TRACK YOUR PARCEL:
1. If you have an account please login to eShop site, click on the "My Orders" menu, select "View Order" and click on "Tracking Number". You will be automatically redirected to the DHL site where you can check the current status of your order.
2. On the DHL site: enter the tracking code listed in your confirmation email (the 10 digit number) in the relevant section of the DHL website and click on "Track your Shipment" to check the current status of your order.
 
MISSING PARCEL
If you haven't received your goods within one week of receiving the order confirmation email, please contact our customer service via email or go to the "Contact Us" section of the website.