Return process

Return request

First of all, you have to enter into the site section called “returns” that you can find in the home page. Then, you have to fill in the form the requested information as:

  • Your First Name and Last Name

  • Your e-mail address

  • The date and the identification number of the order you want to return

  • What item to return and how many

  • The return motivation

Please remember that your right of cancel expires 14 days after the day you receive what you have ordered.

To let the return process to start, just submit your request and wait for a confirmation e-mail.

 

Packaging and shipping informations

Insert the items you want to return inside their original box, the one in which you received them. Products must be not damaged and not used, and they must be returned with their original packaging and the related documents or instruction.

Please remember that, in order to be refunded, you must deliver back to commerceIT the products you want to return in 14 days from the day in which you submitted your request.

You are free to decide the shipping agent to use to return us the products.

For any request, please contact our customer-care service.

 

Refund

Once received the products you returned, commerceIT is going to inform you whether your request has been accepted or denied.

In the first case, commerceIT is going to refund you as soon as possible.

Your request is going to be denied if the items you returned are not in their original conditions, damaged, incomplete, worn and/or dirty. In this situation, commerceIT isn’t going to refund you.

 

Refund timing

commerceIT is going to refund you as soon as possible, but in any case, within 14 days from the day in which you exercised your right of cancel.

commerceIT is going to refund you in the same way you paid your order. If you paid using PayPal, commerceIT is going to re-credit the account you used to paid what you purchased.

 

Refund policy

If you exercised your right of cancel / return request according to the terms and conditions of sale, commerceIT is going to refund you the price you paid for the products purchased. Shipping and delivering costs are at your expenses.

Before the refund, commerceIT is going to check whether the request was submitted correctly and in time.

 

Right of cancel

Starting from the day you receive what you ordered, you have 14 days to exercise your right of cancel, even without a motivation.

From that moment, you have 14 more days to deliver back the items received. If you don’t comply with what established in the terms and conditions of sales, you can’t be refunded.

You can decide to exercise your right partially or totally.

 

Returns

If you are a registered user you can find all the information about the order and the code of the items you want to make the page "My Orders" if you are not registered data are present in the e-mail order confirmation you received.

To request a return, fill in the fields in the form below.

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