FAQ

Exchanges

  • Can I exchange my item for something else?
    No, you can’t exchange the items you bought with other items available in the site.
    If you want a different product, you just have to make a return request within 14 days starting from the day in which you received your order. Simultaneously, you can make a new order with the item you desire.
    For any information about how to make a return, please visit the site section called “returns”.

General info

  • Where can I buy online from?
    You can buy online if you are in an y country of the European Economic Community.
  • What languages is the FEDON eshop available in?
    You can browse the FEDON eshop in English or Italian.
  • Is there any difference in price between the items in the online store and the items in my local FEDON shop?
    Yes, there could be a discrepancy between the price displayed on the item tag in-store and the one in web due to the commercial policy of commerceIT, manager of FEDON eShop.
  • Will items which are listed as out of stock eventually come back into stock?
    The system shows whether or not an item is in stock. If the item cannot be restocked or has been discontinued then it will not be displayed on our website.
  • Does the product image always match the delivered item?
    Yes, although very slight differences in product trims/finishes may occasionally be noticeable.
  • How can I be sure that my order was processed correctly?
    Once you have completed the transaction, an order confirmation email will be sent to your email address. If you haven't received an order confirmation email, please contact our customer service.
  • Can I check the status of my order?
    Yes, you can check the status of your order. To do that you just have to insert your order's tracking number in the shipping agent's website home page (DHL courier).
  • What should I do if my item is damaged?
    All items are sold in perfect condition. However, if you should receive a damaged item, please contact our customer service department or follow the returns procedure outlined on our website.
  • What should I do if I receive the wrong item?
    If you receive an item you did not order, please follow the returns procedure outlined on our website. If you need informations about the return process, please visit our dedicated site section “returns”.

My Account

  • Must I register to purchase FEDON's products?
    No, registration is not compulsory. You can browse and shop at the website even if you are not registered.
  • Why should I register?
    Registration allows you to obtain some exclusive benefits. First of all, you don't need to insert all your personal and shipping data every time you decide to acquire at our e-shop. Moreover, you can track your order and see your order history. Then, you can enjoy some special and exclusive promotions and discounts.
  • How can I register?
    It's very easy to get registered. You just have to go to the "My Account" section and then select "create a new account". You will be required to fill in the form with your personal data. Then, in few seconds, you will be ready to enjoy all the benefit of being registered!
  • I've forgotten my password. How can I retrieve it?
    If you have forgotten your password you can retrieve it in the "My Account" section. You just have to re-insert your e-mail address and we will send you a new password. You can change it anytime you want.

Newsletter

  • How can i get the latest FEDON’s products news and offers sent to my e-mail address?
    Yes. You just have to subscribe to our Newsletter to get the latest FEDON news and all the information on promotions and events.
  • How can I subscribe to the Newsletter?
  • To subscribe to our Newsletter, you just have to insert your e-mail address into the "Sign up for our newsletter" space, that you usually can find at the bottom of the site's pages.
  • Can I unsubscribe from the Newsletter?
    You can easily unsubscribe from the Newsletter whenever you want. You just have to log into your FEDON account and go to the "Newsletter subscription" menu. Then, just confirm and you will be immediately unsubscribed.

Payment

  • What payment method can I use to make my purchase?
    We offer PayPal as the main payment method.
  • Why has my Order been declined?
    Your Paypal account is linked with your personal credit card or your personal debit card. So, your order may have been declined for one of the following reasons:
    - Your card may have expired. Check that your card is still valid.
    - You may have reached your credit limit. Contact your bank to check that you have not exceeded your authorised purchase limit.
    - You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

Returns

  • How do I return an item?
    Please follow the returns procedure outlined on our website. Items must be in perfect condition and returned in their original packaging.
  • How long does my return right last?
    Returns can be made within 14 days from the date you receive your order.
  • Do I have to pay anything to return my item(s)?
    The return of any item purchased from the eShop is always charged to the Client. If you have any request, please contact our customer-care service.
  • How will I receive my refund?
    Once the return has been approved, you will receive your refund in same way you used to make your purchase.
  • When will I receive my refund?
    Once the return has been received, controlled and approved (the items have to be in perfect condition and with original tags/packaging), you will receive a confirmation email indicating that the refund will be paid into your account within a few days. In any case, you will be refunded within 14 days starting from the day in which you exercised you return request/ right of withdrawal.
    Remember that the time it takes for the refund to be credited to your account depends on your bank/building society.
  • What should I do if the refund amount is incorrect?
    Contact customer service and we will resolve the matter as quickly as possible.

commerceIT reserves the right to reject returns sent or received after the return period limit, or items which are not in the same condition as when they were received by the customer.

Delivery

  • Where can I receive my order?
    It can be sent to an address of your choice (home, work, etc., though never to a PO Box).
  • Can I choose a delivery address in a different country to the one in which I placed the order?
    The delivery address must be in the same country as the one in which you placed the order.
  • How long will my order take to arrive?
    Standard deliveries take 3-5 working days.
  • How much is charged for delivery?
    Standard delivery costs € 10.00 but is only charged for orders worth less than € 100.00.
  • Can I check the status of my order?
    Yes, you can check the status of your order. To do that, you just have to go the shipping agent's website home page (DHL courier) and insert the tracking number assigned to your order: we sent it to you via e-mail.

Technology

  • Which internet browsers should I use to view the FEDON eShop site correctly?
    The eShop is optimised for viewing in Microsoft Internet Explorer 7 or above, Mozilla Firefox 3.5 or above, Google Chrome 6 and Safari 5 or above.
    You can install the latest versions of each browser via the following links:
    - Microsoft Internet Explorer
    - Mozilla Firefox
    - Google Chrome
    - Safari
  • What screen resolution do I need?
    1024x768 or better.
  • Is it safe to shop in the FEDON eshop?
    Yes. You can shop with total peace of mind as we make every effort to ensure the security of your purchases and personal details.